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  1. Thank you for visiting ONYC® HAIR.

    We have a lot of information on our site to better serve you. Make sure to visit our informative Customer Service Center as most answers to your questions can be found there. NOTE: ONYC Hours of Operation are Monday thru Friday from 10:00AM to 5:00PM EST, excluding US public Holidays. We encourage you to open a Support Ticket HERE, which will be addressed during normal business hours.

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  3. Our website displays our updated inventory. For detail information pertaining a particular product, please visit the “detail” tab on the product page.

    PLEASE NOTE:

    • You must register and login to shop with us.  
    • To enable you add item to cart, ensure to select the right variables on product page for items with multiple options.

    PLEASE read Important NOTE regarding Our Kinky Hair, Curly Hair and Frontal Closures Availability!

     Because of the time and labor intensive process creating our unique curls and closures, if the length you desire is unavailable please select the next size up or down.  We work to ensure a consistent supply of our hair, but increased demand and strict quality standards sometimes makes this challenging.  We will not be able to tell you the estimated arrival time of new shipment.

    Thank you for your patience and insistence on the best possible hair!

    For additional information that is not available on our website, please use comment box below.

     

  4. To know the status of your order, please login to your account view Order History
  5. Please click here to review our Payment Options

  6. Most confirmed orders are shipped within 24 to 48hrs. Estimated time of arrival will be indicated once you select the shipping option.

    Please click here to view shipping options, cost and transit time.

  7. We ship worldwide! Please click here for all related information about International orders

    UK Customers Shop HERE for our United Kingdom Website

    NG Customers Shop HERE for our Nigeria Website

  8. Our site is most compatible with Mozilla Firefox browser. Ensure that your billing address is correct to avoid error message. Please use comment box to include any issue you are having after rectifying the above.
  9. You can do a mild adjustment to your order if the status is "pending" or "confirmed" Once it changes to "in progress" you cannot amend your order. You can easily find the status of your order by logging into your account on our site.

  10. Requests for exchange must be made within 5 business days of receipt of product(s). Exchanges must be pre–authorized by onychair.com with an RMA (Return Merchandise Authorization) Number. Without an RMA, the item(s) will incur a 50% unauthorized product fee.

    Please click here to review our Return/Exchange policy

    To Proceed with the request of an "RMA" number. Please OPEN A SUPPORT TICKET HERE. NOTE: You must be a registered user and login to create a ticket.

  11. Ensure to subscribe to our mailing list, like us on Facebook and follow us on Twitter and Instagram to ensure receiving any promotional code available.

    If you are having any trouble making use of any promotional code. NOTE: please be sure that you are already logged-in, remember that codes are case sensitive and be sure to check the expiration date.

    If you continue to have problems utilizing a code, please use comment box and ensure to input your discount code and your user ID.

  12. For any PR and Media related information, please input on comment box.
  13. We always welcome your feedback, please use comment box to submit your comment.
  14. Thank you for your interest in ONYC Hair Partnerships, we have many GREAT ways for you to partner with us:

    For our Ambassador Partnership, please click here

    For our Stylist Partnership, please click here

    For our Distributor Partnership, please click here

  15. You are required to register an account first to enable you shop ONYCHair.com. For any login and/ or registration enquiry, please add in comment box.

    NOTE: Previous customer from our old site. You will need to re-register on the new site to enable you shop ONYCHair.com, we apologize for the inconvenience.

  16. Our Reward Point program is our simple way of saying "THANK YOU!" Please click here

    For existing customers still having issues with your rewards points. Please OPEN A SUPPORT TICKET HERE. NOTE: You must be a registered user and login to create a ticket.

  17. ONYCHair.com E-Gift certificate is an Electronic Gift voucher sent to your email in minutes after purchase. Please click here for details about our E-Gift certificate. For any additional E-Gift Certificate enquiry, please add in comment box.

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See why our customers love us!

Every month, we feature amazing customers rocking ONYC Hair and sharing their ONYC goodness. We are sure that you heard great testimonials about us from other customers which helped you in making the decision to try our products.

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Best I Ever had, Britney!
Ordered Kinky 3B3C
There is nothing but love in my heart for this hair!! being a licensed cosmetologist i have dealt with plenty of hair ranging in many prices and qualities…….

Blends Perfectly with my hair!

Truly the easiest hair I have ever worn
Wearing ONYC Relaxed Perm hair weft

I could either blow out my leave-out or let my hair air dry*
JANE. A

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ONYC Hair CEO on Sheen Mag
How to Select Quality Hair
Styling hair extensions for some is a learning curve, especially for new wearers. It is important to do a thorough consultation with your stylist.…….

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