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We insure all items! This ensures if your package is lost, damaged, or stolen a claim can be filed.

If your item is lost or damaged, contact us and we will file the insurance claim for you. We will help you investigate the problem and contact you if any further documents are required.

Important Notes:

1)  Replacements will ONLY be shipped pending a thorough investigation. This process can vary between fourteen (14) days or up to two (2) months depending on the shipping method of the original order. You will need to place another order. if you cannot wait that long. We will refund you the original transaction once we receive the reimbursement from the insurance company or receive the missing shipment back.

 

2)  Claims for Damages can be submitted at any time. All claims must be submitted within 180 days after the shipment date. Claims for lost packages for the following merchants, can be submitted as follows:

  • UPS - 1 day after the shipment date, once package has been confirmed as delivered.
  • USPS - 30 days after the shipment date.
  • DHL - within 30 days after the shipment date.

 

3)  We strongly advise you to keep Damaged items in the exact condition you received it.  Damaged items should be held in the event they are requested during claims processing. FAILURE TO RETAIN DAMAGED PROPERTY COULD AFFECT FINAL SETTLEMENT OF THE CLAIM.

4)  Warning: Any fraudulent claims will make the recipient liable for prosecution for mail fraud under the Federal Criminal Code.

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See why our customers love us!

Every month, we feature amazing customers rocking ONYC Hair and sharing their ONYC goodness. We are sure that you heard great testimonials about us from other customers which helped you in making the decision to try our products.

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Best I Ever had, Britney!
Ordered Kinky 3B3C
There is nothing but love in my heart for this hair!! being a licensed cosmetologist i have dealt with plenty of hair ranging in many prices and qualities…….

Blends Perfectly with my hair!

Truly the easiest hair I have ever worn
Wearing ONYC Relaxed Perm hair weft

I could either blow out my leave-out or let my hair air dry*
JANE. A

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See what’s happening now: new launches, hot tips and the latest trends—personalized for you. Always be in the know.

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ONYC Hair CEO on Sheen Mag
How to Select Quality Hair
Styling hair extensions for some is a learning curve, especially for new wearers. It is important to do a thorough consultation with your stylist.…….

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